IT Support Specialist

Reports To: Lead Technical Service

Employment Type: Full-time

Background

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of an organization's information technology systems. You will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting end-users with their IT-related needs. Your expertise and problem-solving abilities will contribute to the overall efficiency and productivity of the company.

Job Description

  • Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues. 
  • Diagnose and resolve technical problems, either remotely or on-site, to minimize downtime and ensure uninterrupted workflow. 
  • Daily check for Printers, CCTV, Server, and Network equipment. 
  • Install, configure, and update computer systems, software, and peripherals. 
  • Perform routine maintenance and monitoring of systems, including backups, security updates, and antivirus scans. 
  • Respond to user inquiries and provide timely resolution or escalate complex issues to the appropriate IT teams. 
  • Document all support activities, including troubleshooting steps, resolutions, and user interactions, in the ticketing system. 
  • Collaborate with other IT team members to share knowledge, resolve complex problems, and optimize system performance. 
  • Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points. 
  • Conduct user training sessions and create user guides and documentation to enhance end-user proficiency. 
  • Stay updated with the latest industry trends, technologies, and security threats to provide proactive recommendations for system improvements and security measures. 

Experience

  • Proven work experience of 4+ years as an IT Support Specialist or similar role. 
  • Experience with VMWare or HyperV. 
  • Proven experience and operational knowledge of Microsoft Active Directory, Windows Server, Group Policy, Exchange Server, Windows 10/11 Operating Systems, and Azure Administration is highly desirable. 
  • Schedule meetings on video conferencing solutions. 
  • Knowledge of PowerShell and scripting. 
  • Resolve and troubleshoot issues in a hybrid exchange environment. 
  • Strong knowledge of computer hardware, operating systems, and software applications. 
  • Proficiency in troubleshooting and resolving hardware, software, and network issues. 
  • Familiarity with help desk ticketing systems and remote support tools. 
  • Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users. 
  • Ability to prioritize and manage multiple tasks in a fast-paced environment. 
  • Strong customer service orientation and the ability to work effectively with diverse teams.


Educational Qualification

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 

You can apply by sending your resume and a cover letter to hr@techspecialistlimited.com

Contact Me

Phone

Our Contact Info

You can contact us directly or visit our office from Monday to Friday

Office

Goldlink House, 2 Harare Steet, Off Rabat Street, Zone 6, Wuse, Abuja.

Visiting Hours

8AM - 5PM

Mail

info@techspecialistlimited.com

Phone

092911443